Scroll to top




Tucker App Wallet Refund Policy

Effective Date: 16 August 2025

1. Purpose

This policy defines the terms under which Tucker Motors Private Limited (“Tucker”) will refund the wallet balance available in a customer’s Tucker App wallet.

2. Applicability

This policy applies to:

  • Customers who have topped up their Tucker App wallet for EV charging or related services.
  • Funds loaded using UPI, card, net banking, or other accepted payment methods.

3. Eligible Refund Scenarios

A refund request will be accepted only in the following cases:

  1. Service Termination – The customer decides to permanently stop using Tucker services and deletes their Tucker account.
    • Tucker will refund the entire remaining wallet balance, including the mandatory ₹30 minimum balance.
  2. Duplicate Top-Up – A technical error causes the same payment to be credited more than once.
  3. Unusable Chargers – If a charging session cannot be completed due to:
    • Power failure,
    • Software update or system downtime,
    • Manufacturing defect in Tucker equipment, or
    • Technical fault attributable to Tucker.

4. Non-Refundable Situations

No refund will be issued if:

  • Funds were credited via promotional offers, coupons, or free credits (non-cashable).
  • The account is under investigation for misuse, fraud, or violation of Tucker’s Terms & Conditions.

Refund Request Process

Step 1 – Initiate Claim

The customer must contact Tucker via one of the following methods:

Step 2 – Eligibility Check

Tucker will review the request against the Eligible Refund Scenarios listed in Section 3.

  • If not eligible, the customer will be notified with a reason.
  • If eligible, the Contact Us page in the app will display a “Refund” button for that customer.
Step 3 – Form Submission

The customer must:

  • Select the “Refund” option.
  • Fill in the recommended column with relevant details (reason for refund, any supporting notes).
Step 4 – Processing Time

Once the request is submitted, Tucker will initiate the refund within 3–4 business days.

  • No cash or third-party payment transfers will be made.

7. Responsibilities

Customer
  • Provide accurate account and payment details.
  • Submit refund requests within the allowed timeframe.

8. Governing Law and Jurisdiction

This policy is governed by Indian Consumer Protection Laws. All disputes will be subject to the courts of Madurai, Tamil Nadu.

9. Amendments

Tucker reserves the right to modify this policy at any time. Updated versions will be published on the Tucker website and App.