Effective Date: 16 August 2025
1. Introduction
Tucker Motors Private Limited (“Tucker”, “we”, “us”, “our”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, store, use, and safeguard data when you interact with our products, websites, mobile applications, or charging stations.
This policy applies to:
- Tucker – Manufacturer of EV charging products and provider of related services.
- Charge Point Operator (CPO) – Entity managing and operating specific charging stations.
- Customer / End User – Individual or organisation using Tucker charging equipment or services.
2. Data We Collect
We may collect the following categories of data:
2.1 Personal Identification Information
- Name, phone number, email address, postal address
- Government-issued identification if required for regulatory compliance
2.2 Vehicle Information
- Vehicle make, model, battery capacity, VIN (Vehicle Identification Number)
- Charging preferences and usage patterns
2.3 Account Information
- Tucker App login credentials (encrypted)
- Profile details and transaction history
- Minimum balance status (₹30 above to initiate charging)
2.4 Payment Information
- UPI ID, credit/debit card details (processed via secure payment gateways; not stored by Tucker)
- Billing history and invoices
2.5 Technical and Usage Data
- Charging session records (start time, end time, kWh consumed, tariff applied)
- GPS location of charging sessions
- Device and app analytics
3. How We Use Your Data
Your information is used for:
- Providing and improving charging services
- Generating accurate invoices and receipts
- Responding to customer queries and support requests
- Detecting fraud, misuse, or unauthorised access
- Compliance with Indian laws and energy regulations
- Internal analytics to enhance product and service quality
4. Data Sharing and Disclosure
We may share your data with:
- Service providers – For payment processing, app hosting, and customer support
- Legal authorities – When required by law or to protect legal rights
We do not sell customer data to third parties for marketing purposes.
5. Data Security
We employ:
- Encrypted data storage and transmission
- Access controls for authorised personnel only
- Regular security audits and vulnerability testing
6. Data Retention
- Customer and transaction records: Minimum 3 years for compliance purposes
- Charging session logs: 2 years or as required by law
- Payment information: Not stored, except for transaction references
7. Customer Rights
You may:
- Request a copy of your stored personal data
- Request correction or deletion (unless retention is required by law)
- Withdraw consent for non-essential data usage
Requests must be submitted to support@tuckermotors.com.
8. Legal Compliance & Jurisdiction
All personal data collection and processing comply with applicable Indian laws, including the Information Technology Act, 2000 and Data Protection Bill (as applicable).
Any disputes arising from this policy shall be subject to exclusive jurisdiction of Madurai, Tamil Nadu.
9. Amendments
Tucker reserves the right to update this Privacy Policy without prior notice. Updates will be posted on the official website and in the Tucker App. Continued use of services constitutes acceptance of the revised policy.